Refund policy

At Climora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in the original packaging with all accessories, manuals, and included parts.
Not show signs of misuse, damage, or improper installation.
Include proof of purchase or your order number.

Products returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Products that have been installed or permanently connected.
Items that have been modified or altered after delivery.
Clearance or final sale items (if marked as such).
Gift cards.
Products damaged through improper use, neglect, accidents, or unauthorized repairs.

Damaged or Defective Products

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery by emailing support@climora.site.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product, packaging, and shipping label.

We will review your request and work with you to provide an appropriate resolution.

Return Authorization

Before returning any item, please contact our Customer Support team for return instructions.

Email: support@climora.site

Phone: +1 (305) 205-7649

Returns sent without authorization may experience processing delays or be refused.

Return Shipping

If the return is due to a defective product, shipping damage, or an error on our part, Climora will provide instructions regarding the return process.

For returns requested for other eligible reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping service for returned items.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Shipping charges, installation fees (if applicable), and other service fees may not be refundable unless the return is the result of our error or a confirmed product defect.

Exchanges

If you receive a defective or damaged product, we may offer a replacement, exchange, or another appropriate resolution, depending on product availability.

Order Cancellations

Orders may be canceled before they are processed for shipment.

If your order has already been prepared or shipped, it may no longer be eligible for cancellation and will instead follow this Return & Refund Policy.

Installation Services

For products that include professional installation, installation scheduling and services are subject to availability and any applicable service terms communicated during the order process.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Climora
Operated by ClimZone

3260 Moonlit Lily Pl
Brandon, FL 33511
United States