Privacy policy

At Climora, operated by ClimZone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit climora.site, make a purchase, or contact our customer support.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

  • Customer support communications

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of your visit

  • Referring website

  • Website usage data

This information helps us improve our website, enhance security, and provide a better shopping experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Communicate about your order

  • Process refunds and returns

  • Improve our website and services

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

  • Send promotional emails if you have chosen to receive them

Payment Information

Payments are processed through secure third-party payment providers.

Climora does not store your complete payment card information on our servers.

Payment providers process your payment information according to their own privacy and security policies.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website performance

  • Measure website traffic

  • Personalize your shopping experience

  • Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

  • Shipping carriers

  • Payment processors

  • Website hosting providers

  • Customer support service providers

  • Analytics providers

  • Marketing platforms

  • Government authorities when required by law

These service providers are permitted to use your information only to perform services on our behalf.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We encourage customers to use strong passwords and protect their account information.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Object to certain processing activities

  • Request data portability where applicable

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our newsletter, we may send promotional emails about products, services, and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

The updated version will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Climora
Operated by ClimZone

3260 Moonlit Lily Pl
Brandon, FL 33511
United States

Email: support@climora.site

Phone: +1 (305) 205-7649