FAQ

Welcome to the Climora FAQ page. We've answered some of the most common questions about our products, orders, shipping, installation, returns, and customer support.

Orders

How do I place an order?

Simply browse our products, add your selected items to your cart, and proceed through our secure checkout process. Once your order is successfully placed, you will receive an order confirmation email.

Can I change or cancel my order?

If your order has not yet been processed for shipment, we may be able to update or cancel it. Please contact our Customer Support team as soon as possible.

Email: support@climora.site

Phone: +1 (305) 205-7649

Will I receive an order confirmation?

Yes. After your purchase is completed, an order confirmation will be sent to the email address you provided during checkout.

Shipping

Do you offer free shipping?

Yes. We offer Free Standard Shipping on eligible orders within the United States.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard delivery generally takes 3–8 business days, depending on your location and carrier operations.

Can I track my order?

If tracking is available for your shipment, you will receive a shipping confirmation email with tracking details. You may also contact our support team for assistance.

Do you ship outside the United States?

At this time, we ship to addresses within the United States.

Installation

Do you offer professional installation?

Professional installation is available for eligible products. Availability depends on the product and service location. Please review the product page or contact us for more information.

How will installation be scheduled?

If your purchase includes installation, our team or an authorized service provider will contact you after your order is confirmed to arrange a suitable installation appointment where the service is available.

Returns & Refunds

What is your return policy?

Eligible products may be returned within 30 days of delivery, provided they are unused, in their original condition, and include all original packaging and accessories.

Please review our Return & Refund Policy for complete details.

What should I do if my product arrives damaged?

Please contact us within 48 hours of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product, packaging, and shipping label

Our team will review your request and work with you to resolve the issue.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are generally issued to the original payment method. Depending on your financial institution, processing may take 5–10 business days after approval.

Products

Are your air conditioners new?

Yes. Unless otherwise stated on the product page, all products sold by Climora are new.

Do your products include a manufacturer's warranty?

Warranty coverage varies by product. Any applicable warranty information will be provided on the product page or with your purchase.

How do I choose the right air conditioner?

The ideal unit depends on factors such as room size, insulation, climate, and intended use. If you need assistance selecting a product, please contact our Customer Support team.

Payments

What payment methods do you accept?

We accept the payment methods displayed during checkout. All transactions are processed securely through trusted payment providers.

Is my payment information secure?

Yes. Your payment is processed using secure, encrypted payment systems. Climora does not store your complete payment card information on its servers.

Customer Support

How can I contact Climora?

Email: support@climora.site

Phone: +1 (305) 205-7649

What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday: 10:00 AM – 4:00 PM (Eastern Time)

Sunday: Closed

Where is Climora located?

Climora
Operated by ClimZone

3260 Moonlit Lily Pl
Brandon, FL 33511
United States

If you have a question that isn't answered here, please contact our Customer Support team. We're always happy to help.